# App server reset error, protocol error, please verify that the server and the device are compatible

**URL:** <https://forum.odk-x.org/t/app-server-reset-error-protocol-error-please-verify-that-the-server-and-the-device-are-compatible/544>\
**Category:** Support\
**Created:** [August 4, 2019, 6:09pm UTC](https://forum.odk-x.org/t/app-server-reset-error-protocol-error-please-verify-that-the-server-and-the-device-are-compatible/544 "2019-08-04T18:09:50Z")\
**Posts on this page:** 1\
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**Author:** ![W\_Brunette](https://odkx.b-cdn.net/user_avatar/forum.odk-x.org/w_brunette/32/376_2.png) [@W\_Brunette](https://forum.odk-x.org/u/W_Brunette)\
**Post date:** [August 4, 2019, 9:04pm UTC](https://forum.odk-x.org/t/app-server-reset-error-protocol-error-please-verify-that-the-server-and-the-device-are-compatible/544/2 "2019-08-04T21:04:35Z")

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The sync-endpoint and mobile device have safety features so you don’t accidentally reset a server with data on it that is incompatible with the data on the device.

You can use ODK-X Suitecase to clear the server. The idea was that you should have to intentionally to clear the server so you do not accidentally lose data by hitting the reset server button on a server with information that you did not intent to remove data from.

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_[View the full topic](https://forum.odk-x.org/t/app-server-reset-error-protocol-error-please-verify-that-the-server-and-the-device-are-compatible/544)._