# Installing ODK-X tools on tablet (stuck on configuring)

**URL:** <https://forum.odk-x.org/t/installing-odk-x-tools-on-tablet-stuck-on-configuring/1392>\
**Category:** Support\
**Created:** [June 1, 2021, 2:28pm UTC](https://forum.odk-x.org/t/installing-odk-x-tools-on-tablet-stuck-on-configuring/1392 "2021-06-01T14:28:08Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![W\_Brunette](https://odkx.b-cdn.net/user_avatar/forum.odk-x.org/w_brunette/32/376_2.png) [@W\_Brunette](https://forum.odk-x.org/u/W_Brunette)\
**Post date:** [June 1, 2021, 7:54pm UTC](https://forum.odk-x.org/t/installing-odk-x-tools-on-tablet-stuck-on-configuring/1392/8 "2021-06-01T19:54:02Z")

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@etonde thank you for sending your mobile device version. Other people who have Tecno or Infinix mobile devices has experienced issues because as a system setting it will prevent “background services” from running to save battery life.

> [@etonde](#):
>
> I have a phone “Infinix note 8”

Here is a link to the solution for the Tecno. if you find something similar for the Infinix please post it in this thread so others know how to solve the issue.

> [@ODK-X Survey on Tecno](https://forum.odk-x.org/t/odk-x-survey-on-tecno/661/8):
>
> Hi @MekAn, One thing that you can try is to allow auto-start for the ODK-X apps. On my Tecno device, I have to open Phone Master-\>Toolbox-\>Auto-start management and then allow ODK-X Services, Survey, and Tables. I’m not sure if these options are available to you on your phone. For reference, I have a Tecno K7 on Android 7.0.

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