ODK-X cloud services (AWS): Troubleshooting Connection Time Out error

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Hello!
I am attempting to setup ODK-X sync-endpoint using cloud services- AWS in my case.
I followed this guide here: https://docs.odk-x.org/sync-endpoint-setup/#sync-endpoint-setup-aws
Everything went well upto step 5 (docker stack ls), however, when attempting to open https://[IP_ADDRESS]:40000 in my browser (step #6), I got a connection time out error ( ERR_CONNECTION_TIMED_OUT). I tried troubleshooting using this guide: TroubleshootingInstancesConnectionTimeout.

This did not help me.Could someone please give me an idea of where I might be going wrong, or what can be done to fix the same?

Thank you!

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See my response in your other thread where you also asked about AWS.

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Thank you very much, this is helpful. I will go to the other posts you marked for me to read, try out the suggestions and write a feedback response on how it goes.

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To ensure that the web service is running normally, if it is running normally, check whether the 80 port rule exists, and if the server operator has a security group policy, you also need to add the release 80 port.

This is not a problem with your web-browser, but usually it means that there are problems at the client side, such as internet connection issues or an issue with the server where your web-site is hosted. ERR_CONNECTION_TIMED_OUT error, or similar, can occur not only with Google Chrome browser , but also, with other web browsers. Rebooting your modem or router generally solves this issue and then you can connect to the website. Try the following simple solutions in the order in which they are listed.

  • Clear Browser Cache
  • Check your Security programs
  • Restart your router
  • Disable Proxy Settings
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