Cannot connect ODK Services to the server

A.N.M_AL-IMRAN · September 6, 2018, 4:59am

Hi All,

I am trying to connect to my server from ODK Services. For some reason, it’s not allowing me to connect. I provided right URL, ID, and Password. What shall I do before I can connect to the server?

Thanks

linl33 · September 6, 2018, 6:09pm

It’s probably a configuration issue, see ODK2 Sync Endpoint: Authentication error

A.N.M_AL-IMRAN · September 7, 2018, 2:38am

Hi,

The error message I received: “Server is not configured for this appName. Please verify server configuration.” Tried to follow the instruction. However, still stuck at the same point.

Thanks

W_Brunette · September 9, 2018, 8:48am

What server are you using?

A.N.M_AL-IMRAN · September 9, 2018, 12:43pm

Hi, I am using Google AppEngine.

Thanks

W_Brunette · September 9, 2018, 8:36pm

Aggregate or Sync-Endpoint?

iamnarendrasingh · September 10, 2018, 7:30am

Did you deeply your odk server name on Google cloud . If not you can follow below video for updated configuration steps:

Best,
@iamnarendrasingh

A.N.M_AL-IMRAN · September 10, 2018, 12:43pm

Hi Waylon,

Its’ on Aggregate.

Thanks

A.N.M_AL-IMRAN · September 10, 2018, 12:57pm

Hi Narendra,

Thanks for sharing the video. Yes I configured the server. The only issue is, I am new to ODK2 and trying to connect my Services to the Aggregate and for some reason unable to connect connect with the server and the above Error has been returned.

Thanks

W_Brunette · September 14, 2018, 12:48am

Maybe the “appName” being used on mobile device does not match the one on the server? The “appName” on the device and on the server generally default to “default” (clever I know ).

If you changed the server “appName” then you need to set on the launch of your ODK 2 mobile tools which “appName” they should be using.

NOTE: unless you are trying to run two “ODK 2 applications” simultaneously on the same device (i.e. cold chain registry and election monitoring) there is no need to change the “appName” from “default”. It’s a feature that supports multiple “ODK 2 applications” using the same ODK 2 framework on the same device. This is important for isolation and security reasons.

A.N.M_AL-IMRAN · September 14, 2018, 3:07am

Hi Waylon,

Thanks so much. You are right. I changed the appname as initially I thought I should change the appname. I changed it back to default and I am connected to the server.

Thanks again,
Imran

Aiman1 · October 7, 2019, 6:24am

Hello guys,

Im using virtualbox and ODK aggregate server.
When I start to pulling my data I cant go to server.

Aiman1 · October 7, 2019, 6:24am

W_Brunette · October 7, 2019, 6:33am

What version of Aggregate are you using?

Are you trying to connect to ODK-X Services?

NOTE: For ODK-X Aggregate has been deprecated and you are encouraged to use sync-endpoint instead.

Vyankatesh · March 15, 2020, 5:50am

Hi,

How can I find the server “appName” and how can I change it so that it will match with “appName” which is being used on mobile?
I am using ODK-X Sync Endpoint.

Thanks!!

W_Brunette · March 17, 2020, 3:18pm

The system defaults the appName to ‘default’. If you did not change anything it will automatically be set correctly.

ssesay · April 30, 2020, 4:35pm

Hi @yanokwa,

Can you please add me to the ODK Sandbox environment? I’m trying to test some integration with Power BI and reporting.

Thank you!

elmps2018 · April 30, 2020, 4:47pm

I suspect you want the ODK Forum for that: https://forum.getodk.org/

ssesay · April 30, 2020, 4:51pm

Thanks for the redirection!

enkurunziza · August 29, 2022, 9:18am

I am also experiencing a similar problem.Odk-x services has failed to connect to the server.It throws a gateway or configuration error