Cannot connect ODK Services to the server

A.N.M_AL-IMRAN · September 9, 2018, 12:43pm

Hi, I am using Google AppEngine.

Thanks

W_Brunette · September 9, 2018, 8:36pm

Aggregate or Sync-Endpoint?

iamnarendrasingh · September 10, 2018, 7:30am

Did you deeply your odk server name on Google cloud . If not you can follow below video for updated configuration steps:

Best,
@iamnarendrasingh

A.N.M_AL-IMRAN · September 10, 2018, 12:43pm

Hi Waylon,

Its’ on Aggregate.

Thanks

A.N.M_AL-IMRAN · September 10, 2018, 12:57pm

Hi Narendra,

Thanks for sharing the video. Yes I configured the server. The only issue is, I am new to ODK2 and trying to connect my Services to the Aggregate and for some reason unable to connect connect with the server and the above Error has been returned.

Thanks

W_Brunette · September 14, 2018, 12:48am

Maybe the “appName” being used on mobile device does not match the one on the server? The “appName” on the device and on the server generally default to “default” (clever I know ).

If you changed the server “appName” then you need to set on the launch of your ODK 2 mobile tools which “appName” they should be using.

NOTE: unless you are trying to run two “ODK 2 applications” simultaneously on the same device (i.e. cold chain registry and election monitoring) there is no need to change the “appName” from “default”. It’s a feature that supports multiple “ODK 2 applications” using the same ODK 2 framework on the same device. This is important for isolation and security reasons.

A.N.M_AL-IMRAN · September 14, 2018, 3:07am

Hi Waylon,

Thanks so much. You are right. I changed the appname as initially I thought I should change the appname. I changed it back to default and I am connected to the server.

Thanks again,
Imran

Aiman1 · October 7, 2019, 6:24am

Hello guys,

Im using virtualbox and ODK aggregate server.
When I start to pulling my data I cant go to server.

Aiman1 · October 7, 2019, 6:24am

W_Brunette · October 7, 2019, 6:33am

What version of Aggregate are you using?

Are you trying to connect to ODK-X Services?

NOTE: For ODK-X Aggregate has been deprecated and you are encouraged to use sync-endpoint instead.

Vyankatesh · March 15, 2020, 5:50am

Hi,

How can I find the server “appName” and how can I change it so that it will match with “appName” which is being used on mobile?
I am using ODK-X Sync Endpoint.

Thanks!!

W_Brunette · March 17, 2020, 3:18pm

The system defaults the appName to ‘default’. If you did not change anything it will automatically be set correctly.

ssesay · April 30, 2020, 4:35pm

Hi @yanokwa,

Can you please add me to the ODK Sandbox environment? I’m trying to test some integration with Power BI and reporting.

Thank you!

elmps2018 · April 30, 2020, 4:47pm

I suspect you want the ODK Forum for that: https://forum.getodk.org/

ssesay · April 30, 2020, 4:51pm

Thanks for the redirection!

enkurunziza · August 29, 2022, 9:18am

I am also experiencing a similar problem.Odk-x services has failed to connect to the server.It throws a gateway or configuration error

elmps2018 · August 29, 2022, 4:39pm

Hi @enkurunziza! As you are new to the community, when you get a chance, please introduce yourself here.

Can you tell us more about your setup, what steps you have undertaken (can be helpful to link to a particular step # in the docs), show a screenshot of the errors, or provide more information (e.g. error log) for the problem? Thanks!

enkurunziza · August 31, 2022, 4:00pm

ODK services on the mobile devices can not sync with the ODK central.It keeps throwing that error.

elmps2018 · August 31, 2022, 4:40pm

@enkurunziza Please note ODK-X tools are not compatible with ODK tools including ODK central.

aslaause · September 21, 2022, 2:47pm

Thanks so much. You are right. I changed the appname as initially I thought I should change the appname. I changed it back to default and I am connected to the server.